& Implementation Services

Helping organizations assess and improve client outcomes to strengthen communities 

Services and Approach


Mission and Values


Helping behavioral health organizations assess and improve outcomes by incorporating client feedback in daily practice and policy and becoming data-driven, at all levels of the organization


  • Integrity
  • Cultural Responsiveness
  • Collaboration



BHES specializes in helping behavioral health organizations become data and quality improvement-driven at all levels of the organization. We believe that data collection initiatives often fail due to poorly executed implementation plans. This leads to staff feeling that outcomes measures are "just another burdensome documentation requirement". We aim to prevent this from happening for the clients we serve by encouraging participatory evaluation approaches and feedback-informed treatment. We see evaluation and quality improvement as going hand-in hand when data-driven culture is embraced within organizations. 

“Everyone in the classroom has a story that leads to misbehavior or defiance. Nine times out of ten, the story behind the misbehavior won’t make you angry.

It will break your heart.”   - Annette Breaux

Expertise and Interests

  • Accreditation
  • Anthropology/ethnography
  • Child Welfare Policy and Practice
  • Community Care Licensing - Group Home Regulations
  • Community-Defined Practice
  • Cultural Responsiveness
  • Evaluation
  • Evidence-based Practice
  • Focus Groups
  • High Fidelity Wraparound: Wraparound Fidelity Index and Team Observation Measure
  • HIPAA Compliance
  • Interviews
  • Medical Site Certification
  • Oral history/storytelling
  • Participatory Evaluation
  • Quality Assurance
  • Quality Improvement
  • Research
  • Social Suffering Theory

“To create a life is to create a life out of the materials that history has given you.”
Kwame Anthony Appiah, The Ethics of Identity

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Behavioral Health Evaluation Strategies

Open today

9:00 am – 5:00 pm

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